SMS Opt-In Evidence

SMS Opt-In Evidence

Business Name: Garage Management Company
Business Website: https://gmcparking.com
Messaging Program: Valet and Vehicle Pickup Customer Care
Messaging Platform: Powered by Get My Car
Use Case: Customer Care

Garage Management Company uses text messaging to provide customer care for valet and vehicle pickup requests. Messages are limited to service-related communications about a customer’s vehicle pickup request. These messages are not marketing messages.

How Customers Use the Texting Service

Customers may choose to use the texting service by texting the facility’s vehicle pickup phone number. The customer initiates the SMS conversation by texting the facility’s number.

Garage Management Company does not enroll customers in SMS messages before the customer chooses to text the facility’s number.

Messages may include vehicle pickup confirmations, pickup time changes, cancellation confirmations, and related service updates.

Public SMS Consent Page

Garage Management Company provides customer-facing SMS consent information on its website at:

https://gmcparking.com/sms-vehicle-pickup-consent/

This page explains the customer-care use case, opt-in method, message frequency, “Msg & Data rates may apply,” HELP/STOP instructions, SMS privacy notice, and that SMS consent is not a condition of purchase.

Sample Customer Instructions

Customers may be given instructions similar to the following:

“To request your vehicle, text [facility vehicle pickup phone number] and follow the prompts.”

Verbal Explanation, When Applicable

If a customer asks garage staff how to request their vehicle by text, staff may explain the texting service using the following script:

Garage Staff: “You can request your vehicle by texting our vehicle pickup number and following the prompts. The texting service may send customer-care text messages from Garage Management Company related to your vehicle pickup request, including pickup confirmations, pickup time changes, cancellation confirmations, and related service updates. Message frequency varies. Msg & Data rates may apply. You can reply STOP to cancel or HELP for help at any time.”

Customer texts the facility number if they choose to use the texting service.

Opt-Out

Customers can reply STOP at any time to cancel SMS messages.

Help

Customers can reply HELP for assistance.

SMS Privacy Notice

When a customer chooses to text the facility’s vehicle pickup phone number, Garage Management Company may receive the customer’s mobile phone number and message-related information for the purpose of providing valet and vehicle pickup customer-care messages.

This information is used to provide service-related text messages about the customer’s vehicle pickup request.

Text messaging services may be powered by Get My Car or other service providers that help send and manage customer-care messages on behalf of Garage Management Company.

SMS opt-in data and SMS consent information are not sold, rented, or shared with third parties for their marketing purposes.

Existing Privacy Policy: https://gmcparking.com/privacy-policy/

This vehicle pickup messaging service is powered by Get My Car.